Terms and Conditions + Privacy Policy
Privacy Policy:
At Jacob Robshaw (Sole Trader) (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Data Controller: Jacob Robshaw (Sole Trader)
Website: www.robshawgardening.com
Email: [email protected]
Phone: 07534 744501
Information We Collect
We may collect and process the following personal data:
Contact information: Name, address, phone number, email address
Service information: Details relating to enquiries, quotes, and booked work
Payment information: Payment or transaction details where applicable
Website usage data: IP address, browser type, device information, pages visited, and interaction data
How We Use Your Information
We use your personal data to:
Provide, manage, and carry out gardening and tree services
Respond to enquiries and communicate with you
Arrange quotes, bookings, and appointments
Process payments and keep financial records
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Legal Basis for Processing
We process personal data only where permitted by law, including:
Contractual necessity: To provide services you have requested
Legitimate interests: To operate and improve our business
Legal obligation: To meet accounting, tax, or regulatory requirements
Consent: Where required, such as for marketing communications
Sharing Your Information
We do not sell your personal data.
We may share data only with:
Trusted service providers (e.g. payment processors, IT providers)
Professional advisers (e.g. accountants)
Authorities where legally required
All third parties are required to handle your data securely and lawfully.
Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purpose it was collected for
Meet legal, accounting, or tax requirements
When data is no longer required, it is securely deleted or anonymised.
Cookies
Our website uses cookies to help it function properly and to understand how visitors use the site. Cookies may collect anonymous usage data.
By continuing to use our website, you consent to our use of cookies. You can control cookies through your browser settings.
How We Protect Your Data
We use appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
Jacob Robshaw (Sole Trader)
Email: [email protected]
Phone: 07534 744501
Terms & Conditions:
These Terms & Conditions (“Terms”) govern your use of www.robshawgardening.com and the services provided by Jacob Robshaw (Sole Trader).
By using this website or booking services, you agree to these Terms.
About Us
Business name: Jacob Robshaw (Sole Trader)
Website: www.robshawgardening.com
Email: [email protected]
Phone: 07534 744501
Services
We provide professional gardening, tree care, and related outdoor services.
All services are subject to availability and the terms outlined in your individual quotation or service agreement.
Website Use
You agree to use this website lawfully and not to:
Copy or reproduce website content without permission
Attempt unauthorised access to the website or its systems
Use the website in a way that causes damage or disruption
Quotes & Estimates
Quotes are provided based on information available at the time
All quotes are indicative only until confirmed following a site visit
Prices may change if site conditions or requirements differ
Payments
Payment terms will be stated in your quotation or service agreement. Payment may be required in advance, on completion, or as otherwise agreed.
Failure to pay may result in delays, additional charges, or cancellation of services.
Cancellations
Cancellations must be made at least 7 days before the scheduled work date
Late cancellations may incur a charge to cover lost time and costs
Liability
We take reasonable care when providing services. However:
We are not liable for delays or failures caused by events beyond our control (e.g. extreme weather)
We are not liable for indirect or consequential losses
Our total liability is limited to the value of the services provided
Nothing in these Terms limits liability for death or personal injury caused by negligence.
Intellectual Property
All website content, including text, images, branding, and logos, is owned by or licensed to Jacob Robshaw (Sole Trader). Unauthorised use is prohibited.
Third-Party Links
This website may contain links to third-party sites. We are not responsible for their content or privacy practices.
Privacy
Your use of this website is also governed by our Privacy Policy.
Changes to These Terms
We may update these Terms at any time. Continued use of the website indicates acceptance of any updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact
For any questions regarding these Terms, please contact:
Jacob Robshaw (Sole Trader)
Email: [email protected]
Phone: 07534 744501